Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Are returns free?
Returns within Australia are free. You can refer to the delivery paper within your package to perform organize your return.
Returns from outside of Australia are the responsibility of the buyer. Feel free to contact our support agents through our helpdesk for more details.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return. Depending on production queue times at fulfilment centers and the products place in those queues when a replacement for a faulty item is required, the product may take approximately 30 days to be produced again and approximately a further 30 days for it to be processed through customs and shipped to its final destination.